What does it take to turn a struggling performance management system into a national standout? Anna Bryant, Performance Manager at the Louisiana Department of Health, shares the story of how her team went from receiving an action plan after initial accreditation in 2019 to earning top recognition during their 2025 reaccreditation. Using a “telescope and microscope” analogy, Bryant breaks down the essential connection between performance management and quality improvement, showing how big-picture strategy and day-to-day problem solving must work hand in hand. She walks through the nuts and bolts of Louisiana’s transformation, from conducting system-wide assessments and tackling staff burnout to leveraging existing tools like Monday.com and Tableau to reduce friction and drive adoption.
Creating Meaning from Measures: A PDSA Approach to Performance Management
Public Health Infrastructure Grant: Resources & Impact - PHIG
ASTHO Leadership Institute | ASTHO
